Refund policy
Returns & Refunds
At MONARK, every timepiece undergoes a thorough quality inspection before it is carefully packaged and dispatched. We are committed to delivering products that meet our standards of quality, reliability, and presentation.
If you believe something isn't right with your order, our team is here to help.
Returns
Return requests may be submitted within 7 days of the delivery date.
To be eligible for a return, your watch must:
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Be unused and unworn.
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Be returned in its original condition.
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Include the original presentation box, warranty card, user guide, and all accessories supplied with the order.
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Show no signs of scratches, damage, misuse, resizing, or alteration.
Products that do not meet these requirements may not qualify for a return.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please provide:
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Your order number.
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Clear photographs of the product.
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Clear photographs of the packaging.
Refunds
Once your returned product has been received and successfully inspected, any eligible refund will be processed to the original payment method used at checkout.
Please note that the time required for the refund to appear in your account depends on your payment provider and may vary.
Order Cancellation
Orders may be cancelled any time before they are dispatched.
Once an order has been shipped, it can no longer be cancelled.
Need Assistance?
If you have any questions regarding your order or this Returns & Refunds Policy, please contact our Customer Support Team through our official support channels. We will be happy to assist you.